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Frequently asked Questions

Do you have a question about the Valk Loyal program? View the most frequently asked questions about the Valk Loyal program below. Is your question not listed? Please contact loyal@valkinternet.nl

What is Valk Loyal?

Valk Loyal is an online loyalty program of the Van der Valk Hotels. Only online bookings you make through our websites with your Valk Account are covered by the Valk Loyal benefits and you will see them reflected in your Valk Account.

How do I create a Valk Account?

Go to https://www.valkverrast.nl/valk-loyal. At the bottom of the page, click on the orange button 'Register an instant Valk Account'. Fill in your personal details and click on 'Create Valk Account'. You will then receive an e-mail that your Valk Account has been successfully created.

Can my reservation be linked after I create an account?

To do so, please send an email to loyal@valkinternet.nl with your reservation number and email address to which your Valk Account is linked. We can then link your reservation to your Valk Account. The Valk Account must be created before the check-in date of the reservation, otherwise the reservation can no longer be linked to the Valk Account. 

Can I then use the benefits of the Valk Account from the first reservation?

Yes, you can use the benefits of the Valk Account immediately after creating the Valk Account on your first reservation. You can only use the benefits of a Valk Account if the reservation is booked online through the Valk Account.

I forgot to use Loyal credit during my reservation. Can I use it later?

It is possible to still use your Loyal credit if you have not yet paid in advance. Until 24 hours before arrival, you are given the opportunity to pay your reservation in advance in the Valk Account. The reservation can be found under 'Current reservations'. Within less than 24 hours before arrival the buttons for prepayment are no longer shown.

I did not receive any Loyal credit.

Was your reservation an offline reservation? On this, your will not earn Loyal credit.

I received less Loyal credit than I was actually supposed to receive.

Overnight, you will receive €5 credit per night. Does your reservation concern an action rate, non refundable, last minute or package? Then you save €2,50 p.p. on the entire stay. There is no loyalty credit on corporate reservations.

How long is the Valk Loyal balance valid?

After your stay, you will receive the Valk Loyal balance and an email with the amount of the accumulated credit.

I forgot my password.

You can change your password at https://www.valkverrast.nl/mijn-valk-account/log-in/doAction/forgotPassword. Please do not create a new account. It is not possible to merge accounts, resulting in the loss of credit from your old account.